Shipping Policy

Last updated: October 2026

This Shipping Policy explains how orders placed at Harper Savannah are processed, shipped and delivered.

Harper Savannah is an online store operated by Benville Innovations LLC, a Wyoming limited liability company. Registered business address: 2106 House Ave, Suite 726, Cheyenne, WY 82001, United States. This is an administrative business address, not a store, warehouse or return address.

Shipping Destination

We currently ship to addresses within the United States only.

Where Orders Ship From

Harper Savannah does not operate its own warehouse. Orders are packed and shipped by third-party international fulfilment partners from fulfilment centers outside the United States.

Items in the same order may be shipped separately and arrive in more than one package, each with its own tracking number. You are never charged extra shipping because an order is split.

Order Processing Time

Orders are processed within 1–3 business days (Monday to Friday) after payment is confirmed. Orders placed on weekends or U.S. public holidays are processed from the next business day.

Transit and Delivery Time

  • Processing time: 1–3 business days (Monday to Friday)
  • Transit time: 7–14 business days (Monday to Friday)
  • Total estimated delivery time: 8–17 business days (Monday to Friday)

These are estimates, not guarantees. International shipments can be delayed by customs processing, carrier disruptions, severe weather or peak seasons.

Shipping Costs

Standard shipping is free on all U.S. orders. If any other shipping option is offered, its price is shown at checkout before you pay.

Customs, Import Duties and Taxes

Because orders are shipped from outside the United States, a shipment may be subject to U.S. import duties, tariffs, customs fees or carrier brokerage fees.

  • These charges are not included in our product prices or in the checkout total.
  • If they are assessed, they are the customer's responsibility and are payable to the carrier or U.S. Customs, usually before or upon delivery.
  • Harper Savannah does not control the amount of these charges and does not collect them at checkout.

Order Tracking

When your order ships, you will receive a shipping confirmation email with a tracking number. Tracking can take up to 48 hours to become active. You can also track your order on our Track Your Order page.

Incorrect or Incomplete Address

Please check your shipping address at checkout. If you notice a mistake, contact us immediately. We can usually update the address only before the order has been shipped.

Delayed Orders

If your order has not arrived within the estimated 8–17 business days, contact us with your order number. We will check the tracking information with the carrier and tell you the next steps.

Lost Packages

If tracking shows no movement for an extended period, or the carrier confirms the package is lost, contact us with your order number. After review with the carrier, we will offer a replacement or a refund for a confirmed lost order.

Packages Marked as Delivered

If tracking shows delivered but you cannot find your package, check around your property and with neighbors, and allow 24–48 hours in case the carrier updated tracking early. If it still cannot be found, contact us with your order number and tracking number.

Damaged Packages

If your order arrives damaged, contact us as soon as possible with your order number and photos of the package and item. See our Return & Refund Policy.

Contact Us

Store: Harper Savannah
Company: Benville Innovations LLC
Registered business address: 2106 House Ave, Suite 726, Cheyenne, WY 82001, United States
Email: info@harper-savannah.com
Contact form: harper-savannah.com/pages/contact

Our customer service is available from Monday to Friday between 9:00 AM and 5:00 PM (ET). We aim to respond within 24 business hours.