Harper Savannah is an online-only store operated by Benville Innovations LLC, a Wyoming limited liability company. Our registered business address is 2106 House Ave, Suite 726, Cheyenne, WY 82001, United States. This is an administrative address: we do not have a physical store, showroom or warehouse, and it is not a return address.

Orders are packed and shipped by our third-party fulfilment partners from fulfilment centers outside the United States. Items in one order may arrive in separate packages.

Orders are processed within 1–3 business days. Transit to the U.S. takes 7–14 business days, so the total estimated delivery time is 8–17 business days. These are estimates and can be affected by customs or carrier delays.

Standard shipping is free on all U.S. orders. Because orders ship from outside the United States, U.S. import duties, tariffs or customs fees may apply. These are not included in our prices or checkout total and, if assessed, are paid by the customer to the carrier or U.S. Customs. See our Shipping Policy.

Yes. You will receive a tracking number by email when your order ships. Tracking can take up to 48 hours to activate. You can also use our Track Your Order page.

You can request a return within 30 days after delivery. Items must be unworn, unwashed and in original condition with tags. Email us before sending anything back; we will send you the return address and instructions. The return address is outside the United States. Full details: Return & Refund Policy.

For change-of-mind returns (including wrong size ordered), the customer pays return shipping. Because the return address is outside the United States, international postage applies and can be more expensive than domestic postage. If an item arrives damaged, defective or incorrect, we cover the return cost or offer a solution without a return.

Email info@harper-savannah.com with your order number, the item(s) and the reason. For damaged, defective or incorrect items, include clear photos and contact us as soon as possible after delivery. Once your return is received and inspected, approved refunds go to your original payment method and usually appear within 5–10 business days.

Yes, as long as the order has not yet entered fulfilment. Email us as soon as possible. Once an order has been processed or shipped it can no longer be cancelled, but you can return it after delivery under our return policy.

Email info@harper-savannah.com or use our contact form. Our team is available Monday–Friday, 9:00 AM – 5:00 PM ET and aims to respond within 24 business hours.

Where available, measurements are listed on the product page. If you are unsure about sizing, email us before ordering and we will help.